This program is designed to keep you on the pulse with a 360 degree review of the best luxury service practices, providing you with a solid grounding in the art of delivering luxury experience and luxury service to customers.

This unique interactive executive program aims to help participants acquire both a deep and broad perspective on delivering luxury experience and luxury service. Through this program, participants will acquire insights on the customer shift towards experience, understanding the different meanings and facets of luxury service and the strategic importance of delivering a consistent and sustainable quality of service.

Key Learning Points

  • This unique program will provide innovative and 360 ° insights on the current consumer shift towards luxury experience, and the different facets and meanings of luxury experience for different groups of Asian and Western consumers

  • The program will provide in-depth understanding of the evolving and distinct expressions of luxury service to help participants to upscale the positioning and premium perception of their brands

  • Through case studies, discussions, sharing of experience, the program will give participants valuable clues on how to improve the delivery of luxury experience and luxury service in their organizations


For more information, please contact us at 02-071-2946